Fancy Hug Barbie

Seasonal Arrangements: W Floral Studio creates unique bouquets and arrangements with seasonal flowers. The pictures shown are example for size and style, and final product may be different from actual photos due to floral availability.

Substitution Policy: If a specific flower is unavailable, we will substitute it with a similar flower in color and role. For example, light pink spray daisies may be replaced by light pink spray roses.

Budding Flowers: Some flowers may arrive in bud form to ensure maximum freshness and longevity. This is common with lilies, peonies, anemones, clematis, and tulips. If you prefer fully opened flowers, please specify this in the special request section.

Unique Bouquets: No two mixed bouquets are the same – that's the beauty of W Floral Studio! We do not duplicate previous mixed bouquet designs.

We are happy to accommodate special requests to change flower varieties whenever possible. Please note that additional charges will apply.

In-store Pickup: In-store pickup time is between 10:30 AM - 5:30 PM, Monday to Saturday.

Delivery Time: We have two delivery windows daily - 1 PM to 5 PM (for certain areas) and 6 PM to 10 PM (for all areas). We do not accommodate specific timed delivery requests, but all deliveries are guaranteed to be completed within the window.

Delivery Time Window will be shown at checkout. Our couriers create their delivery plans based on the most efficient and environmentally-friendly route for Mother’s Day. Because of this, they cannot guarantee a specific delivery time for individual orders. If you wouldn't like to wait for your flowers, we recommend you choose delivery one day in advance

Delivery Rates: Delivery rates will be calculated at checkout.

Recipient Not Home: If the recipient is not home, the driver will leave the bouquet in a paper bag at the door and send a picture via text message. Please note, the driver will not attempt a second delivery.

To cancel your order, please contact us via phone or email at least 48 hours before the delivery or pickup date.

Flower Box: To keep your flowers fresh, simply add water directly to the green flower foam inside box underneath the flowers. Ensure the foam stays moist by adding water as needed. If you prefer, you can carefully remove the flowers from the foam and place them in a short vase. Note that the stems are cut short, so a short vase is necessary. Keep the bouquet in a cool, dry place away from direct sunlight and heat sources.

For more detailed flower care, please checkout our Flower Care page.

We include a complimentary message card with every order to help you express your heartfelt sentiments. Our team takes great care to ensure each card is properly included, but on very rare occasions, it may be missed due to human error. We sincerely apologize if this happens.

As the message card is a free add-on and not a paid product or service, we’re unfortunately unable to arrange a second delivery solely for the card. However, if it’s important to you, we’d be happy to email you the message in a digital format so you can forward it to the recipient or share it in another meaningful way.

Thank you for your understanding, and we truly appreciate your support!