Delivery Information
In-store Pickup: In-store pickup time is between 10 AM - 6 PM.
Special Occassion Delivery Time: Our Special Occasion delivery window is 11 AM - 6 PM. We do not accommodate specific timed delivery requests, but all deliveries are guaranteed to be completed by 6 PM.
Special Occassion Delivery Rates: Delivery rates will be calculated at checkout.
Recipient Not Home: If the recipient is not home, the driver will leave the bouquet in a paper bag at the door and send a picture via text message. Please note, the driver will not attempt a second delivery.
Cancellation
To cancel your order, please contact us via phone or email at least 48 hours before the delivery or pickup date. Special order items require a 7-business-day cancellation notice
About Our Complimentary Message Cards
We include a complimentary message card with every order to help you express your heartfelt sentiments. Our team takes great care to ensure each card is properly included, but on very rare occasions, it may be missed due to human error. We sincerely apologize if this happens.
As the message card is a free add-on and not a paid product or service, we’re unfortunately unable to arrange a second delivery solely for the card. However, if it’s important to you, we’d be happy to email you the message in a digital format so you can forward it to the recipient or share it in another meaningful way.
Thank you for your understanding, and we truly appreciate your support!
