Whisper of Love Lavender Rose

Seasonal Arrangements: W Floral Studio creates unique bouquets and arrangements with seasonal flowers. The pictures shown are example for size and style, and final product may be different from actual photos due to floral availability.

Substitution Policy: If a specific flower is unavailable, we will substitute it with a similar flower in color and role. For example, light pink spray daisies may be replaced by light pink spray roses.

Budding Flowers: Some flowers may arrive in bud form to ensure maximum freshness and longevity. This is common with lilies, peonies, anemones, clematis, and tulips. If you prefer fully opened flowers, please specify this in the special request section.

Unique Bouquets: No two mixed bouquets are the same – that's the beauty of W Floral Studio! We do not duplicate previous mixed bouquet designs.

Key Flowers: If any key flowers are unavailable, our team will reach out to you, as we may not be able to recreate the design as shown. If supporting flowers or foliage are unavailable, we will carefully substitute them with similar blooms of equal value, ensuring the overall style and beauty of the arrangement are maintained.

We are happy to accommodate special requests to change flower varieties whenever possible. Please note that additional charges may apply.

In-store Pickup: In-store pickup time is between 10:30 AM - 5:30 PM, Monday to Saturday, and 10:30 AM – 5:00 PM on Sunday.

Delivery Time: We have two delivery windows daily - 1 PM to 5 PM (for certain areas) and 6 PM to 10 PM (for all areas). We do not accommodate specific timed delivery requests, but all deliveries are guaranteed to be completed within the window.

Delivery Rates: Delivery rates will be calculated at checkout.

Recipient Not Home: If the recipient is not home, the driver will leave the bouquet in a paper bag at the door and send a picture via text message. Please note, the driver will not attempt a second delivery.

To cancel your order, please contact us via phone or email at least 48 hours before the delivery or pickup date.

Rose Product: To protect the delicate inner petals during transport, roses naturally have outer layers called guard petals. These petals may appear slightly discolored or have natural markings—but rest assured, they are not a sign of poor quality. In fact, they help keep the rose fresh and intact. We inspect every rose to ensure freshness before it leaves our studio. If you prefer a cleaner look, simply remove the outer guard petals gently to reveal the pristine bloom underneath.

To keep your flowers fresh, simply add water directly to the green flower foam inside the box underneath the flowers. Ensure the foam stays moist by adding water as needed. If you prefer, you can carefully remove the flowers from the foam and place them in a short vase. Note: the stems are cut short, so a short vase is necessary. Keep the arrangement in a cool, dry place away from direct sunlight and heat sources.

We include a complimentary message card with every order to help you express your heartfelt sentiments. Our team takes great care to ensure each card is properly included, but on very rare occasions, it may be missed due to human error. We sincerely apologize if this happens.

As the message card is a free add-on and not a paid product or service, we’re unfortunately unable to arrange a second delivery solely for the card. However, if it’s important to you, we’d be happy to email you the message in a digital format so you can forward it to the recipient or share it in another meaningful way.

Thank you for your understanding, and we truly appreciate your support!